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Survey Extract Graph

When aggregated over type of ownership and residence status, 79.3% of respondents
(Acceptance Levels 4, 5, and 6) had a favorable view of upgrading Big Canoe’s intranet
infrastructure.

Approximately half (49.6%) of survey respondents expressed a strong desire to improve
the Internet infrastructure of Big Canoe to the extent that they are willing to pay a slight
increase in monthly assessments.

Problem Determination Phase – Step 1 – Confirmation We Have a Problem

Two and a half years ago the Internet Task Force wanted to get a feel for the breadth of the problems related to Big Canoe’s internet problems. We conducted a series of surveys. The first allowed us to do a geographic mapping of internet speeds throughout the community. In a follow-up survey, we wanted to poll community interest and attitudes about upgrading Big Canoe’s internet infrastructure. We asked four basic questions.

Would you support an internet upgrade project?

Do you think this project would be important to Big Canoe?

Would you be in favor of this project if there were no increase in monthly assessments?

Would you be in favor of this project if there was a slight increase in monthly assessments?

Based on these questions, we were able to develop a six-point scale ranging from strongly negative (folks were happy with what they have and do not see a need to change) to extremely positive (folks saw this as a critical need and wanted to start the upgrade project immediately). We received 1,017 responses. Of the responses, 79 percent fell in the top three categories which was the positive end of the scale. Fifty percent of the responses fell in the top category indicating they were in favor of the project, and were willing to pay a slight increase in monthly assessments to pay for it.

This communicated to us that there is a strong community awareness of the problems we are having with our internet infrastructure and a strong desire to do something about it. The Internet Task Force has worked for the past two and half years to come up with a solution that we believe will serve the community far into the future.

Watch here for further information on this initiative.  

Submitted by the Internet Task Force

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